F.A.Q.
Frequently Asked Questions
Find below useful information regarding product availability, online orders, payment methods, etc.
You can order our products in the following ways:
- Order online: Navigate our website, select the products you want and follow the step-by-step ordering process.
- Phone order: Call us at 22810 – 62164
- Monday – Saturday: 09:00 – 16:00
Available on request
The product is available upon order from our supplier. For the average delivery time in working days, we inform you on the product page.
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By Credit Card (Visa, MasterCard, Diners, Maestro & American Express)
Your transactions in our online store are protected by top online security systems (3D Secure, SSL) which guarantee a secure trading environment.
MyBank service
With MyBank service you can, easily and quickly, pay for your order by directly debiting the account
via e-banking (provided that your bank cooperates with the MyBank service).
By bank deposit
You can pay for your order at any bank * that cooperates with the DIAS system (via physical store, e-banking or phone banking – depending on the capabilities of each bank):
Alternatively, you can make a deposit in the following bank accounts of PRINTING:
- IBAN PIRAEUS BANK
- IBAN NATIONAL BANK
- IBAN EUROBANK
- IBAN ALPHA BANK
- For courier deliveries throughout Greece (volume / weight orders up to 20kg), in cash
- In deliveries with a transport company in Attica (orders of volume / weight & gt; 20kg), with cash & amp; credit or debit card.
FREE DELIVERY on sidewalk for online purchases OVER € 200. Valid for all of Greece.
Via courier For small volume and / or light orders, delivery is made by courier with a charge proportional to the accessibility of the place of delivery and regardless of the order amount. Additionally, if courier delivery for your order is supported, COD. For large volume and / or heavy orders, the following options are offered: Through an agency of your choice For all areas except Attica and Thessaloniki, we initially suggest the most economical solution of delivery through an agency of your choice. In this case, the PRINTING HOUSE undertakes the transfer to the agency and charges you only the corresponding amount. The cost of transfer from the agency to your place is agreed and paid by you directly to the agency. For transfers through your agency of choice, the delivery times of the respective Transport Company are valid. When executing your order, you have the option to change this option and choose direct delivery to your place. Via transport company The possibility of delivery through a transport company exists for most areas of Greece. Shipping costs arise from the “accessibility” of the place of shipment and are independent of the volume of the order .- Delivery is on the sidewalk. If you want to deliver in-house, there is a charge in relation to the cost of delivery on the sidewalk.
- Delivery days at your place are:
- Attica and Attica agencies: Delivery days are from Monday to Saturday from 09:00 am to 8:00 pm.
- Outside Attica: Delivery days are from Monday to Friday from 9:00 am to 5:00 pm
The products, which you buy from both our stores and our e-shop, have a minimum 1-year warranty. In case the manufacturer’s warranty is longer than 1 year, the warranty is maintained. manufacturer.
Within 14 calendar days from the date of receipt, you have the right to return the products you purchased and / or request their replacement:
- in all cases in which, through proven fault of PRINTING, incorrect products or products of poor and defective quality were sold
- in all cases in which there was a problem / actual defect in the product (operation or quality) which is covered by the product warranty and if the warranty has been given by PRINTING. This provision does not cover products covered by third party warranties such as the product manufacturer or his representative
- in case you changed your mind.
You can cancel your order in the following cases:
- Before the order is completed, during the online ordering process you can press the “Cancel” button located at the bottom left of your screen. Clicking this button automatically terminates the ordering process.
- If the online order has been completed but the product has not been shipped yet, you can contact the Online Shopping Customer Service by phone: 22810 – 62164 or via e-mail: info@ektypotikh.gr and one of our partners will undertake the cancel your order.